Payments​

All prices are in USD. We've integrated Paypal payments to the site.

We are also happy to take offline payments in person, Cashapp, and Paypal. We can set up other systems on request. Please check your email for the pay links after ordering if you do offline. We also accept deposits/partial payments - send us a message before finalizing your order if you have to layaway/split payments.

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Shipping

We use USPS Priority by default. They have frequently not been scanning-in tracking numbers, but we do insure your items. Their lead time tends to be 2-5 business days for domestic US - message us if it hasn't updated by then.

We can ship Fedex or UPS for additional charge. If you aren't happy with USPS Priority rates for shipping, we can ship "First Class" - no insurance or tracking. We waive all responsibility for items arriving successfully and safely in this case. Any non-standard shipping has to be quoted.

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International

All prices are in USD. Due to issues with the web service and USPS, we have to send a separate, more accurate invoice for shipping costs, so they are not listed be default. International shipping is not free. If you want a rough idea of the shipping cost, we primarily use small flat rate boxes, or small priority tubes, and it usually weighs 1lb or under for most items. The USPS calculator doesn't add insurance, which is required, and usually a few dollars. Feel free to email us for a quote ahead of time with what items you're interested in! Your country of import *might* also have additional pick up taxes or restrictions that we can't account for. They will try to call or email you for additional fees at your local postal service carrier. Get a group of local kinky friends to order together and you split shipping costs! 4-5 knives can fit in a small box for the same shipping price.

 

Canada, UK, Australia are usually $35-50 for knives if that helps. We highly recommend adding a replacement blade for international orders for knives.

 

Sales Tax

We are required by law to charge sales tax in New York state for NY sales.

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Will Call

We can also schedule pickups - we are in Brooklyn, NY. We do frequent other areas of NYC, and occasionally travel out of state. You can ignore shipping cost listed if you plan on doing will call. You can change your mind later. If you're local, contact us for samples, demos, and education! For series that include shipping costs, we can offer a more favorable rate for in-person pickups.

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Lead Times

For in-stock items, we will typically make 1-2 post office runs per week, Monday - Friday. We can rush/overnight for additional charge. For custom items, acrylic knives are typically 2 weeks, but most other items are 2-4 weeks. Custom items in the Artisan series are subject to review, supply availability, and involve longer lead times depending on the item.

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Order Updates and Information

Message us on instagram, or leave your username in the notes and we can send you progress pics and updates! You're always welcome to tag us in photos of you and our items! We do not tag by default, but we are happy to if you ask. Your privacy is very important to us. All items we make are photographed in-house, you can always ask us to post it (and tag if you want), or email you the photos.

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Returns and Refunds

Officially, all sales are final and no concessions are given for refunds and returns for products delivered as advertised. However, please contact us if you are not satisfied and we can see how we can assist your needs.

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Chaotickink.com is a series of products produced by Chaotic Konstructs.