Payments​

All prices are in USD. We've integrated Paypal payments to the site.

We are also happy to take offline payments in person, Cashapp, and Paypal. We can set up other systems on request. Please check your email for the pay links after ordering if you do offline. We also accept deposits/partial payments - send us a message before finalizing your order if you have to layaway/split payments.

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Shipping

 

We use USPS Priority by default. They have frequently not been scanning-in tracking numbers, but we do insure your items. Their lead time tends to be 2-5 business days for domestic US - message us if it hasn't updated by then.

We can ship Fedex or UPS for additional charge. If you aren't happy with USPS Priority rates for shipping, we can ship "First Class" - no insurance or tracking. We waive all responsibility for items arriving successfully and safely in this case. Any non-standard shipping has to be quoted.

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Sales Tax

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We are required by law to charge sales tax in New York state for NY sales. We can provide a more favorable rate on our products for in person pick-ups - please email us instead of ordering through the website.

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International

All prices are in USD. Due to limitations with our website, international shipping cost is subject to review. You can hold on paying for your international order - we will automatically check the projected shipping when it's ordered.

Your country of import may also have additional pick up taxes or restrictions that we can't account for. They will try to call or email you for additional fees at your local postal service carrier.

 

Will Call

We can also schedule pickups - we are in Brooklyn, NY. We do frequent other areas of NYC, and occasionally travel out of state. You can ignore shipping cost listed if you plan on doing will call. You can change your mind later. If you're local, contact us for samples, demos, and education!

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Lead Times

For in-stock items, we will typically make 1-2 post office runs per week, Monday - Friday. We can rush/overnight for additional charge. For custom items, acrylic knives are typically 2 weeks, but most other items are 2-4 weeks. Custom items in the Artisan series are subject to review, supply availability, and involve longer lead times depending on the item.

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Order Updates and Information

Message us on instagram, or leave your username in the notes and we can send you progress pics and updates! You're always welcome to tag us in photos of you and our items! We do not tag by default, but we are happy to if you ask. Your privacy is very important to us. All items we make are photographed in-house, you can always ask us to post it (and tag if you want), or email you the photos.

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Returns and Refunds

Officially, all sales are final and no concessions are given for refunds and returns for products delivered as advertised. However, please contact us if you are not satisfied and we can see how we can assist your needs.

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Chaotickink.com is a series of products produced by Chaotic Konstructs.